Not a ticket queue that routes to whoever's free. A retainer with the person who actually built or knows your store, so every fix starts from context instead of a cold read.
Covers a set block of monthly hours, priority response, and proactive monitoring. Month-to-month, no long-term contract.
A generic support queue means re-explaining your store's history every time something breaks. A retainer means the person answering already knows what changed last month.
We know your store's history, so fixes don't start with twenty minutes of re-explaining what changed.
Proactive monitoring flags drift and errors before a customer finds them for you.
Feature tweaks and small builds happen inside the retained hours — no separate proposal for every request.
Support requests answered within 4 hours, not a generic 48-hour SLA buried in fine print.
A monthly block of hours for small features, content changes, and fixes — no per-task invoicing.
Uptime, checkout, and app-error monitoring so issues get caught before customers report them.
Kept current with Shopify platform changes, so nothing breaks from a silent update you didn't know about.
A short, plain-language rundown of what happened, what we fixed, and what's worth watching.
If something needs more than the monthly hours allow, you get a clear scope and price — never silent overage billing.
We get familiar with your setup, apps, and recent history — even if we didn't build the store originally.
WORKS ON STORES WE DIDN'T BUILDUptime and error monitoring configured, so issues start getting caught from week one.
Send a request whenever something comes up. Priority response, work logged against your monthly hours.
A short summary of what happened and what's worth planning for — not a padded status report.
Month-to-month. Pause or cancel whenever it stops making sense for your store.
If a request exceeds the monthly hours, you get a scope and price before we start, never a silent invoice.
You don't need to have used us for the original build to start a retainer.
No — most of our retainer clients came to us with an existing store built by someone else. The first week is spent getting familiar with your setup before anything urgent comes up.
Unused hours don't carry over indefinitely, but we'll flag it if you're consistently under-using the retainer — we'd rather right-size the plan than keep billing for hours you don't need.
Anything actively costing you sales — checkout failures, site downtime, broken payment methods — gets immediate priority. Feature requests and small changes get queued normally within the response window.
Yes — month-to-month, no long-term contract. If it's not earning its keep, you shouldn't be stuck paying for it.
No lock-in, no cold-ticket queue — just someone who knows your store when something breaks.
Start your retainer